When to use 911

911 is designed for emergency use. Only use 911 if you have an emergency or a problem that require immediate assistance from Law Enforcement Agencies, Fire Departments, or Emergency Medical Services. Do not call regarding business questions or billing information, for this information call the non-emergency numbers

911 is meant for EMERGENCIES only. Do not use 911 for directory assistance, to get telephone repair, to contact an individual (for non-emergency information) with fire, police, or EMS agencies, or for EMS billing questions. For these type of calls, please use the non-emergency number 781-751-9300

911 Emergency Examples
Someone breaking into your home now or one of your neighbors' homes
Shootings
Fires
Traffic accidents
Fights in progress or displays of weapons
Any medical emergencies

Non-Emergency Examples
Abandoned vehicles
Loud parties
Barking dogs
Vandalism
Power outages